What to do if you were given the wrong change, but you didn't notice right away

Imagine you came to a store with a five thousandth bill. They collected goods for 2,489 rubles, paid for the purchases, took the change and without looking, put it in their pocket. And at home they saw that instead of the required 2,511 rubles, they gave you 911. Perhaps you think that nothing can be done. It is not for nothing that sometimes they write next to the checkout that the change must be checked without leaving the counter.

In fact, the money can still be returned. Proceed according to the following algorithm.

1. Return to the store

Bring the product and your receipt with you. First, go to the cashier where you paid and explain the situation. Perhaps the employee miscalculated without malicious intent, but then realized the mistake and is ready to return the money. The chances are not that great, but they are.

If you can't agree with the seller, ask the administrator or store manager to contact you. They have the technical ability to check if you have been cheated. If the checkout area is equipped with video surveillance, then you can see which bill you held out and what the cashier returned to you. Another way is to recalculate the contents of the checkout to detect the surplus. Of course, this will only work if the seller cheated and put the money in there, and not in his pocket. The recount must be done in your presence, otherwise its meaning is lost.

2. Write a claim

If the conflict cannot be resolved orally, transfer the showdown to another plane. According to Elena Derzhieva, a leading lawyer of the European Legal Service, you can send a written claim to the administration of the store. In it, describe the essence of what is happening and determine the time frame for resolving the dispute. It is important for you not only to convey the claim, but to receive a mark on your copy stating that it was accepted. This will come in handy for further showdowns.

In addition, you can make a corresponding entry in the book of comments and suggestions. Please provide your last name, first name and contact details so that you can be contacted. The complaint must be read about the approval of the Instruction on the Book of Complaints and Suggestions in retail trade and public catering enterprises within two days, and five days are given for a response. Do not forget to take a picture of the recording: you will need a picture if you have to continue the proceedings.

3. Contact Rospotrebnadzor

Write a free-form statement to your local department. You must attach a copy of the sales receipt to the document, as well as the claim that you sent to the store administration, or a photo of the complaint in the guestbook.

The easiest way is to apply in person. Be sure to print it in duplicate and ask to put a mark on your entry. You can also send a package of papers by registered mail with a list of attachments. The application must be reviewed no more than 30 days in advance.

If this did not help, and you still yearn for justice, you can go to court.