Table of contents:
- What to do if you cannot hear the interlocutors
- What to do if other people can't hear you
- What to do if all else fails
2024 Author: Malcolm Clapton | [email protected]. Last modified: 2024-01-15 16:39
Instructions in case you do not hear the interlocutors or they you.
Please note: This article assumes that your speakers or headphones and microphone are working properly, and only Zoom is missing audio.
What to do if you cannot hear the interlocutors
1. Allow connection with audio
Where it might work: in all versions of Zoom.
If an icon with a headphone and an arrow is displayed in the lower left corner of the conference screen, then you have not allowed the audio connection. In this case, click on this icon, and then use the button "Enter audio conference from computer", "Call using sound" or with a similar name - the wording in different versions of Zoom is slightly different.
2. Check the speaker
Where it might work: in Zoom mobile apps.
You may not hear the sound because you have quiet (telephone) talk mode turned on. To switch to loudspeaker, click on the horn icon in the upper left corner and check the audio. If it does not help, check the sound level using the physical volume up button.
3. Check speaker settings
Where it might work: in desktop and web versions of Zoom.
Make sure Zoom is using the correct audio output device. To do this, click on the arrow next to the microphone. If more than one device appears in the speaker section, select each one in turn and test the audio.
4. Check the microphones of the interlocutors
Where it might work: in all versions of Zoom.
If you see a crossed-out microphone icon next to their names in the list of participants, ask them to turn on the sound in the chat. To do this, the user needs to click on the microphone icon in the lower left corner of the conference screen. If instead of a microphone they see an icon with headphones, ask them to click on it, and then on the button "Enter audio conference from computer" or with a similar name.
What to do if other people can't hear you
1. Allow connection with audio
Where it might work: in all versions of Zoom.
If an icon with a headphone and an arrow is displayed in the lower left corner of the conference screen, then you have not allowed the audio connection. If so, click on this icon and then use the "Enter Audio Conference from Computer", "Call Using Audio" button, or something similar - the wording differs on different platforms.
2. Check if the sound is turned on
Where it might work: in all versions of Zoom.
If the icon with a crossed-out microphone is displayed in the lower left corner, the sound is muted. Click on it to fix the problem.
3. Check your microphone settings
Where it might work: in desktop and web versions of Zoom.
Click on the arrow to the right of the microphone icon and select "Sound settings". In the menu that opens, check the volume. Then click on the name of the microphone and, if additional audio devices are displayed, check in turn that there is sound in each of them.
4. Check if Zoom has microphone permission
Where it might work: in all versions of Zoom.
On Windows
Go to Settings → Privacy → Microphone. If "Allow desktop applications to access my microphone" is not active, turn it on.
On macOS
Click on the Apple logo and go to System Preferences → Security & Privacy → Privacy → Microphone. Make sure there is a checkbox next to Zoom in the list of programs.
In the browser
On the Zoom tab, click on the lock-shaped icon next to the page address. In the appeared site settings, select "Microphone" and grant permission. If you cannot open this menu, type in the search engine the query "how to grant permission to the microphone" and add the name of your browser.
In Android
Go to OS settings, open the list of installed applications and select Zoom. If in the list of permissions the toggle switch next to the microphone is not active, click on it.
IOS
Go to OS settings and select "Privacy" → "Microphone". If in the list of permissions the toggle switch next to the microphone is not active, click on it.
What to do if all else fails
Restart Zoom. If the sound doesn't work, try restarting your device and reinstalling the app. If this does not help, contact the official support service.
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