What to do if the "Russian Post" lost the parcel

2024 Author: Malcolm Clapton | [email protected]. Last modified: 2023-12-17 03:44

How to punish the guilty and return the money for the loss.

Make sure the package is lost

Check delivery times

The subjective feeling “something doesn’t come for a long time” is not enough to be sure of the loss. Look on the website of the online store, in what time they promised to deliver your order.

These numbers do not just appear. As a rule, the expected delivery time is close to reality. If there is plenty of time before the end of this period, just wait.

Check where the package is

Parcels have track codes that can be used to determine their location. They are usually present in your personal account in the order card. If the parcel was sent by a private person, ask him for the necessary numbers.

By the track code, you can find out the path of the load and see where it is stuck. It happens that the shipment lies for a long time at customs or in a sorting center, and not necessarily in a Russian one. This usually happens during sales or holidays - employees cannot cope with the increased workload. This is unpleasant, but it is worth understanding and forgiving them.

The service is now provided by many services, here are some of them.

1. Russian Post

Parcels sent from a Russian settlement are assigned a 14-digit track code. As for international parcels, on the Russian Post website you can find data only on those whose numbers begin with the letters R, C, E, V and L. The rest are considered untraceable.

Service for searching parcels by track code from "Russian Post"

Search results

Application not found

2. Where is the package

Here you can also trace the route of untracked shipments - but only to the border with Russia. There is nowhere for the service to take information from, since the Russian Post does not provide such data.

Search box

Search result for tracked parcel

Search result for untracked package

3. Track24

There is also a route for untracked shipments to the Russian border. Sometimes the information continues to be updated further, but on the site they write that you should not believe it.

Search box

Search result for tracked parcel

Search result for untracked package

Analyze the statistics

On the Track24 website, you can enter the track code of the parcel and find out how long on average such parcels are delivered. It may be too early to panic.

Make sure that it is the Russian Post that is to blame

"Russian Post", as the name implies, delivers within the Russian Federation. And the parcel can be lost only after it has ended up in the country. If the shipment has disappeared before, then it is useless to make claims to the domestic service.

If the track code shows that the parcel arrived safely in Russia and was lost at one of the stages here, you can proceed to the next steps to save the cargo.

Go to the department

Sometimes you are simply not given a notice of the parcel. It shouldn't be that way, but it does happen. If you see by the track number that the parcel is in the department, fill out the notification form at the Russian Post, print it out and go there.

If the shipment is untraceable or is not clear where, also go to the department with a passport. Ask that the parcels be searched by address, by last name, by track code. Sometimes they are found. Postal employees who do not want to do this are motivated by a call to the hotline at 8-800-100-00-00.

Put the parcel on the wanted list

If the required information is not available on the tracking service "Russian Post" or the data has not changed for a long time, and the shipment period has expired, you can declare the shipment on the wanted list. Specify the duration of the cargo in transit in the appropriate - it can be different and depends on the type of departure and from the city. But this does not apply to parcels that are not tracked on the territory of Russia.

A search claim can be filled out and sent on the website using credentials from the "Gosuslug" portal, or printed and taken to the department.

But there is a nuance: you need to attach to the application a check issued when the parcel was sent, or a copy of it. You will have to ask the seller for it.

Applications for the search for domestic and international mailings are accepted within 6 months from the date of dispatch.

A complaint about domestic shipments will be considered up to 30 days, for international - up to 90 days.

Wait for a decision

If the Russian Post recognizes that the shipment is missing, they will be compensated for it.

For a regular parcel sent from Russia, you will be paid the amount of the declared value. It is determined by the sender. It is indicated on the parcel itself and on the check, entered into the mail database.

You are also entitled to a tariff fee. Its size can be different, you can look at the "Russian Post". Rates are valid for parcels sent by Russian mail. How much they took from a seller from another country, you can try to find out from him.

Compensation for international shipment without a declared value is considered in the artificial payment currency SDR. It is equal to 41.73% of the dollar. If lost, the payment will be 40 SDR plus 4.5 SDR per kilogram of the parcel. If the value is declared, this amount will be refunded.

Call Russian Post to account

Russian Post does not always meet halfway. If you are hungry for justice, you have two options:

1. Court. Collect evidence and file a claim. The process will be long. But who looks at it when it comes to justice.
2. Roskomnadzor. To complain, you don't even have to get up because of the computer - do it against the departments.

Return the money for the parcel

Sooner or later, the question will arise: are you checkers or go, return money for a parcel or butt with the "Post of Russia"? And no matter who exactly lost the shipment, it did not get to you. This means that you need to go to the seller and act within the framework of the possibilities that this or that site provides.

For example, AliExpress has an excellent dispute system. If you are not a scammer and do not abuse the granted right in order not to pay for goods, administrators will most likely take your side.

Sites like Asos and iHerb often re-send purchases if you explain the situation.

Sellers, for their part, can declare the shipment on the wanted list and receive compensation.