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2024 Author: Malcolm Clapton | [email protected]. Last modified: 2023-12-17 03:44
Train and bus travel documents are returned according to simple and straightforward rules. It's more difficult with planes.
How to return a train ticket
Where to issue a refund of a Russian Railways ticket
1. In your personal account on the website
This method is suitable for e-tickets. It is important whether you have completed electronic registration. If yes, then you can return the travel document no later than one hour before the train leaves the starting station. If not, it is allowed to do this before the train leaves your station.
For a train traveling to far abroad, a ticket can be returned through the website no later than 6 hours before departure from your station, if there is no registration, and from the initial one, if there is.
If you do not meet these deadlines, you will have to go to the cashier.
To return a travel document, you need to go to the Russian Railways personal account and select the "My orders" page.
Click on "Request ticket status".
After the detailed information about the trip is uploaded, click on "Make a refund".
If you received a regular ticket by electronic order at the box office, you will not be able to return it through the website.
2. At the ticket office at the station
You need to have with you:
- The document for which the ticket was issued is a passport of the Russian Federation, an international passport, and so on.
- Traditional ticket or e-ticket number - depending on how you issued your travel document.
This is done personally; in extreme cases, a third party can issue a refund, but only with a notarized power of attorney.
How much money will be returned
The full cost of the ticket if:
- For some reason, you didn’t get a seat on the train and you have an appropriate act in your hands (drawn up by the head of the train).
- The train has been canceled.
- The train's departure is delayed.
When you just want to return a ticket, you have to say goodbye to some of the money spent on it. From which one - depends on the time frame in which you issue a refund.
| Before the train leaves | How much will be returned |
| More than 8 hours | The full cost of the ticket and reserved seat, with the exception of the fee in the amount of On the establishment of fees and charges from 01.01.2019 in accordance with the order of the FAS Russia N 1343/18 dated 09.21.2018 203 rubles 50 kopecks |
| 8 to 2 hours | Full ticket price and 50% of the reserved seat price |
| Less than 2 hours (and within 12 hours after departure if missed the train) | Ticket price only |
If the trip had to be canceled due to illness or accident, the ticket can be returned within 5 days. The reasons for the return must be confirmed by documents, for example, a medical certificate. But you will only get the cost of a ticket without money for a reserved seat.
How quickly the money will come
If you paid in cash (and, accordingly, bought tickets at the box office), then the money spent will be returned immediately when making a refund. The money will be transferred to the card within 30 days.
Is it possible to return non-refundable tickets
Yes, but only for a good reason.
You will be refunded the cost of a ticket without money for a reserved seat if:
- You or a family member who was supposed to travel with you is sick.
- A family member has died.
- You are injured in an accident.
With documents confirming force majeure, you need to contact the ticket office of the station from where you planned to go, no later than 5 days from the moment the train departs.
If the carrier is to blame for your not leaving - there was no room, the train was canceled or delayed - everything will be returned to you.
How to return a plane ticket
With train tickets, everything is simple, since there is only one carrier company. There are many airlines, including international ones, so the return conditions are not the same. Here's an all-time tip: read the ticket details before buying. This way you will know in advance what you can qualify for.
How to find out if a ticket can be returned
The form of the document will indicate what your tariff is. They are usually labeled with one of the following labels.
- REFUNDABLE is a return ticket that can be returned with minimal losses.
- NON-REFUNDABLE - money for a ticket cannot be returned (but there are nuances, which will be discussed later).
- REFUND IS NOT PERMITTED is a non-refundable ticket.
- ANY TIME TICKET IS NON-REFUNDABLE is a non-refundable ticket.
- TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW - the ticket cannot be returned unless you show up at check-in and inform the airline that you will not fly.
- CANCELLATIONS PERMITTED, FEES APPLY - the ticket can be returned, but this service is paid.
Next to the label, it will be indicated on what conditions the ticket is returned, if allowed. For example, it may be written there that if you apply 14 days before departure, you will be given 75% of the cost, and only 25% in 7 days. It is important.
Is it possible to return a non-refundable ticket
In case of force majeure, yes. If you or your companion are sick, a close relative has died, or the airline canceled the flight, the money will be refunded.
Where to drop off a plane ticket
The most working way is to return the ticket where you bought it: from an intermediary or directly through the airline. In this way, you will once again find out all the conditions for returning a travel document and make an informed decision. This can usually be done in the Manage My Booking section.
Returning tickets on the Aeroflot website
Refunds on the Nordwind Airlines website
Refund of tickets on the "Svyaznoy Travel" website
How best to return tickets
While airlines vary in terms of conditions, there are universal tips for maximum benefit:
- Do not hesitate to return the ticket. The sooner you do this, the more you will be refunded or the less penalties will be.
- If you have valid reasons for canceling your trip, please prepare documents for confirmation.
- Please check all the options before returning your ticket. For example, some airlines charge a fee to return a travel document through the ticket office. But on the site you can do it for free.
How to return a bus ticket
If you are dealing with an official carrier that works legally and with a license, then tickets can be returned legally. Article 23. Refund to the passenger of the cost of travel, baggage transportation, carry-on luggage in intercity traffic.
Where to drop off your bus ticket
Here again the principle works: return to where you took it. Accordingly, this is a bus station ticket office or a website if you issued a ticket electronically.
How much money will be returned
If you contact the ticket office no later than 2 hours before the bus departure, you will be refunded 95% of the ticket price, later - 85%. If you missed the transport, but arrived within 3 hours after its departure - 75%. When the delay has a valid reason, for example, illness, then you can contact the cashier within 3 days, but the same 75% will be returned to you.
Fully spent will be returned if the trip did not take place due to the fault of the carrier and you decide to return the ticket. You can count on this if:
- You could not be provided with the seat indicated on the ticket.
- The bus was canceled.
- Departure was delayed by more than an hour.
When will the money be returned
By law, this must happen no later than 10 days after your request.
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