What can you demand from the management company of your home

What a management company should do

A management company is an organization that serves an apartment building. Its main functions are to monitor the condition of the common property and to act as an intermediary between tenants and resource providers. But these formulations are rather vague. Therefore, let's take a closer look at what each of the responsibilities means.

1. Maintain and repair common property

There are several documents that govern the actions of the management company. If you're interested, read them in their entirety for an even better understanding of what you can count on. They, unlike many other regulations, are small and understandable:

Resolution on the minimum list of services and works necessary to ensure the proper maintenance of common property in an apartment building.
Rules for maintaining common property in an apartment building.
Rules and norms for the technical operation of the housing stock.

In more detail, all the responsibilities of the Criminal Code can be divided into several groups.

Ensure the safety and security of your home

The Criminal Code is responsible for ensuring that everything is in order with the foundation, walls, ceilings and partitions, roofs, entrances. To do this, she must periodically check them to find out if there is corrosion on important metal structures, if bark beetles have gnawed wooden beams and if the roof is leaking.

Inspections are current and seasonal. The first ones are carried out in accordance with the technical documentation. Seasonal events are held twice a year - in spring and autumn. In the event of an accident or natural disaster, the organization is also obliged to conduct an extraordinary inspection. In the process, representatives of the Criminal Code must draw up a list of shortcomings.

Of course, the matter is not limited to inspection. In some cases, immediate repairs are needed. For example, if a window is broken at the entrance during the heating season, it must be replaced without delay. They must also react quickly when there is a risk of collapse of the decoration in the entrance or a roof leaking. If the problem does not require urgent intervention, the CM draws up a recovery plan.

Residents are required to inform about plans for ongoing repairs. You can request the results of each inspection from the management company. You also have the right to claim compensation if you are affected by the organization's failure to act. For example, a roof leak would cause a wet spot on the ceiling.

Maintain the operation of systems and equipment

Heating, sewerage, water, gas and power supply systems are also managed by the Management Company. It is she who must examine them and put them in order in a timely manner. The management company is also liable if a communications accident caused damage. True, in some cases, individual sections of the network fall into the area of responsibility of the apartment owner. These are segments that are cut off from the mains by a valve or other shut-off device. Moreover, the Criminal Code is also responsible for the valve itself.

Let's say your battery burst and you flooded your neighbors. If there is a tap on the radiator that you can use to shut off the water flow there, then this is your fault. It was you who had to ensure its serviceability. If there is no valve, the property is considered shared. And if so, in the event of an accident on a network segment that belongs to the general one, you can demand a repair from the Criminal Code. However, a specialist can be sent to you, even if something of your property breaks down. But his services will most likely have to be paid for.

The emergency service has a work schedule. The dispatcher is given 5 minutes to take the call and 10 minutes to process the request by e-mail. The leak in the water and heat supply system must be eliminated within half an hour. Three more days are given for repairs. The sewer and garbage chute must be cleaned within half an hour.

Renovate common areas

This includes everything except the apartments themselves: attics, technical floors, wheelchairs, lifts and even common corridors in front of the apartments. If someone broke the railing or burned the mailboxes, the light bulb on the staircase burned out - write to the Criminal Code, she must fix it.

As for the larger-scale renovation of the entrance, everything is not easy here. According to the law, the Criminal Code must hold it every 3-5 years. But if necessary, you can ask the company to reconsider the repair period.

Maintain cleanliness in entrances

UK organizes dry and wet cleaning. Moreover, it is necessary to keep clean not only the floor, but also the railings, window sills, windows, doors and door handles. And this section also includes the elimination of rodents and insects.

Work should be carried out with the following frequency:

Wet sweeping the stairwells of the first three floors, washing the floor in the elevator - every day.
Wet sweeping of all other floors - 1-3 times a week.
Washing the rest of the elevator surfaces, except for the floor, twice a month.
Washing of flights of stairs and landings - twice a month. If there is an elevator at the entrance, you should climb above the third floor with a mop at least once a month.
Washing walls, doors, railings and so on, sweeping ceilings - once a year.
Washing windows and batteries - twice a year.

Take care of the surrounding area

The responsibilities of the management company include cleaning the area near the house from garbage and snow, removing waste, washing trash cans placed at the entrances, and monitoring the presence of lighting.

2. Provide communication with resource supplying organizations

The Criminal Code collects money from tenants if they have not entered into direct contracts with suppliers. In addition, it is its employees who must warn you about outages and failures on the networks.

What to do if the management company does not fulfill its obligations

To begin with, make sure that the CM is aware of the problem. You can call, send an appeal by mail, e-mail, through the GIS Housing and Communal Services or a local service in your city. Sometimes this is enough for someone to come to you and change a light bulb or mailbox.

If standard communication channels do not help, write a complaint to the name of the head of the management company. Prepare two copies and deliver them in person so that your copy can be marked as accepted. The time frame in which the Criminal Code must respond depends on the situation. But most often they are required to give an answer in no more than 10 days.

If there is no reaction, it remains to contact:

To the State Housing Inspection. This is the body authorized to control the activities of the Criminal Code. It is worth complaining here about improper maintenance, fraudulent activities with general meetings of tenants, questionable preparation for the heating season, and so on.
To Rospotrebnadzor. This department will help you figure out if you were provided with services of inadequate quality, cheated or imposed something on you.
To the prosecutor's office. If the previous steps did not work, please contact here. It is within the competence of this department to punish those who ignored you for inaction.
To court. It is important to remember that the management company has a legal service, one of the main functions of which is processes with dissatisfied tenants. So it's important to prepare well and have proof that your rights have been violated.