Table of contents:
- That's what I think
- I was wrong
- Awesome
- Thank you and please
- Could you help me?
- Sorry
- Please show me?
- Let me help?
- I love you
- NOTHING
2024 Author: Malcolm Clapton | [email protected]. Last modified: 2023-12-17 03:44
What words need to be spoken more often to become a special leader and person.
Even small things have an incredible impact on the life of each of us. And yours too. And only a few words can significantly change someone's life! These are the words you shouldn't hesitate to say every day to your co-workers, colleagues, family members, friends, and anyone else who cares about you.
That's what I think
You are a leader, but this does not mean that you are smarter, wiser and more discerning than your employees. Support your orders and decisions with logical explanations, reasons, and not just your position and power.
Naturally, by explaining your decisions, you open them up for discussion and criticism, but you also open them up for improvement. Power will always make you "right," and cooperation will make everyone right and help you work together.
I was wrong
We can all make the wrong decision. What looked great in theory may not work as expected in practice. Never hesitate to admit your mistake, even in front of your employees. Surely you will feel stupid, but you will not lose the respect of people, on the contrary, you will gain it.
Awesome
Nobody gets enough praise, but we all love to hear it. If someone did something well, be sure to tell the person about it. "Wow! How great you did it!"
You can even go back in time a little and remember how someone did something great a couple of weeks ago: “Listen, I remember how great you did the task last month …” This phrase motivates the employee to new achievements, and in you are shown by attentiveness to people, because you remembered what he did and how well.
Praise is a gift that is free of charge to the giver, and brings great joy to the recipient.
Thank you and please
Have there been situations when you gave a gift, and the recipient felt uncomfortable and embarrassing to receive it? Surely this moment somewhat diminished your joy of giving.
The same can happen to the one who gives the gift to you. Do not spoil the joyful moment, because all you have to do is look the person in the eye and say "Thank you." If a gift was made to you in gratitude for some service, then you should answer “Please! Happy to help!"
You praise others and give gifts, so let me thank you too!
Could you help me?
If you need help, no matter who or what you ask for, just say sincerely, "Could you help me?"
You will certainly get help. At the same time, your vulnerability, respect for the person to whom you turned, and your willingness to listen are slightly visible. And these, by the way, are the qualities of a great leader and a great friend.
Sorry
We can all be wrong. Each of us has something for which you can ask for forgiveness: careless words, actions (or, on the contrary, inaction), etc.
Always ask for forgiveness if you understand that you are to blame. You just don't need to do this with reservations like: "I am very sorry about what happened, but you yourself were wrong …" With such statements you are trying to make the interlocutor feel guilty. Just excuse me, tell me you were wrong. No more no less. And then both of you can start communication from scratch.
Please show me?
Advice is forgotten over time, knowledge remains with you forever. Knowing WHAT to do is good, but knowing HOW and WHY to do it is priceless.
When you ask someone to teach you to do something, to show you how to do something, two things happen: first, you show your respect, for the person who was asked for practical advice, you show trust in his experience and skill … And secondly, you yourself will receive much more valuable knowledge.
Don't just ask for a hint, ask to teach and train you right now. Both parties benefit from this interaction.
Let me help?
Many people consider asking for help a manifestation of weakness and, clenching their teeth, try to do everything on their own. But everyone needs help.
You don't have to ask, "Is there anything I can help you with?" Most likely you will get the answer: "No, everything is fine!"
Be special. You must see for yourself how you can help the person and say: “I have a few minutes. Let me help? An offer made this way speaks of cooperation, not your patronage.
But after the offer, really roll up your sleeves and help as much as you can.
I love you
At work, you probably shouldn't use this expression. But in the family, with loved ones, say this every time you feel.
NOTHING
Yes, sometimes, the best you can say is nothing. If you are upset, angry, disappointed, shut up. You think it will be easier for you if you throw out negative emotions, but the consequences will be sad.
When criticizing employees, you must remember that work results change and feelings are eternal. The resentment at the awkward word remains forever.
Before you say something, think about whether you understood the situation correctly? Maybe you drew the wrong conclusions about the state of affairs on the basis of incorrect data or for other reasons? Think about how the person you want to blame will feel. You can never restore damaged self-esteem in an employee.
Be silent until you know exactly what to say and how your words will affect the further situation.
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