How not to pay for burnt hair or bad manicure at a beauty salon

The most frequent conflict situations

1. Wrong haircut or wrong color

Situation: you wanted an elongated bob, but you got a short one; dreamed of becoming an ash blonde, but became a reddish chicken.

Your actions: remember if the master spoke the technology? Did you say anything about the structure and condition of your hair?

According to Article 12 of the Law "On Protection of Consumer Rights", the contractor is obliged to provide complete reliable information about the service.

If the master did not warn that the result of the transition from natural to chemical dyes is unpredictable or your hair is too hard for a short pixie, you have the right to demand a correction of the haircut (repainting) or compensation for damages. This is fixed in Article 29 of the Law "On Protection of Consumer Rights".

Also, according to this norm, you can repaint in another place, and then claim the amount spent on the correction. True, it will be much more difficult to prove that the hair was damaged by the previous master.

2. Damaged hair or skin

Situation: after dyeing, the hair became dull and brittle; the cosmetic mask provoked itching and redness.

Your actions: remember if a hairdresser (beautician) performed a sensitivity test? Did he ask you about allergies and tolerance of certain drugs?

According to Article 7 of the Law "On Protection of Consumer Rights", the consumer has the right to ensure that the service is safe for life and health.

At the same time, you are not obliged to know the contraindications and side effects of the procedures (paragraph 4 of Article 12 of the Law "On Protection of Consumer Rights"). For example, what, for example, cannot be done with poor blood clotting or diabetes mellitus, the eyebrowist should tell you in advance.

If the salon provides medical services, it must have an appropriate license.

If any beauty salon service has damaged your health, be sure to consult a doctor for an appropriate conclusion. It is important to establish and document the causal relationship between the procedure and the resulting harm.

3. Imposed services

Situation: you came to the peeling for two thousand rubles, and you also received a facial massage and a mask. And now you have to pay twice as much.

Your actions: remember if you were shown a price list? Did you give permission for additional manipulations?

According to Article 33 of the Law "On Protection of Consumer Rights", if there is a need to provide additional services, the contractor is obliged to ask the consent of the consumer.

Always take a receipt from the salon administrator with a full list of the services provided and their cost. And when the master casually asks: "Will we fit in?" - check if this is included in the cost of the haircut. Or you have to pay extra.

4. Violation of the warranty period

Situation: shellac broke off in a day, and there was no trace of permanent lip makeup in a month.

Your actions: remember, did the master say how long the manicure (tattoo) will last? Did you explain how to take proper care of yourself to achieve the longest possible effect?

According to article 29 of the Law "On Protection of Consumer Rights", you have the right to free correction of defects in the service or compensation for damages within the warranty period.

If you were promised that the effect of the procedure would last for a month (six months, a year, and so on), and after a few days the shortcomings began to be revealed, return to the salon and ask to redo it. Remind the master that consumer cheating is punishable by a fine of 3,000 rubles (article 14.7 of the RF Code of Administrative Offenses).

How to get compensation from a beauty salon

When faced with one of these problems, do not lose your composure. Calmly invite the administrator and tell them that you refuse to pay for the service. The reasoning is given above.

Reputation is more valuable than money. A good workshop will do everything to rectify the situation and make amends.

If the conflict is inflated: they shout, threaten not to let you out of the car until you pay, give the money back. But first, write a claim in the book of complaints and suggestions (in any officially operating salon there is a consumer corner). Describe what happened, why you are not happy with the result, and how much compensation you expect to receive. Indicate the period during which you will wait for a response.

Don't be afraid to call the police. It even plays into your hands. Law enforcement agencies do not deal with civil disputes, but the police can protect you from hooliganism and rudeness of the salon employees.

If the claim is ignored, write to Rospotrebnadzor. Support a complaint about a beauty salon with a receipt (check), before and after photographs (it is recommended to photograph an unsuccessful result) and medical certificates (in case of harm to health).

If an unscheduled inspection of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare did not help resolve the conflict, go to court. There you can not only return money for low-quality hairdressing or cosmetic services, but also receive, reimburse legal and other costs.