Google Play not working: 10 ways to solve the problem

2024 Author: Malcolm Clapton | [email protected]. Last modified: 2023-12-17 03:44

These actions will allow you to reanimate the app store on your smartphone.

Like any other app, Google Play is not crash-proof. It may not open, load content, freeze, or crash. All this happens infrequently, but if it has already happened, then you need to know how to quickly fix the problem. Depending on the situation, the solutions can be different. Let's start with the simplest.

1. Make sure the problem is on the user's side

The first thing to do in case of problems with Google Play is to test the service on other devices. You can launch the store in a browser on a PC or ask someone close to open the application on their smartphone.

If the problem is observed not only on your gadget, then nothing should be done. Most likely, there was some kind of glitch on the Google Play side, and it will soon be fixed.

If the store does not open or works incorrectly only for you, you need to perform one or more actions from the list below.

2. Close Google Play forcibly

In many cases, the usual restart of the application helps. You can close it in the list of active processes or through the "Applications" section of the settings. There in the search you need to find "Google Play Store" and click "Stop" or "Close".

Next, start the service again and check if the problem is fixed.

3. Restart Wi-Fi

It is possible that the problem lies in the network connection. To exclude this option, you should try restarting Wi-Fi on your smartphone, and also check for a problem when connecting to the mobile operator's network.

If the smartphone does not go online at all, but it shows a stable Wi-Fi connection, you should restart your home router.

4. Turn on flight mode

Oftentimes, you can easily get Google Play back on track by simply switching to and from airplane mode after a few minutes. Surprisingly, it really helps, especially if the app store is frozen during a download.

You can start airplane mode or "Airplane mode" from the system shutter or settings in the "Wireless networks" section.

5. Restart your smartphone

In case of problems in the operation of Android applications, a simple reboot of the smartphone will never be superfluous. Difficulties with Google Play are no exception.

6. Delete cache and Google Play data

Quite often, the problem lies in the accumulation of irrelevant cache and temporary data of the Google Play application. To get rid of them. you need to open "Applications" in the settings of the smartphone, go to Google Play and there, in the "Memory" section, select reset and clear.

It is worth considering that when you delete application data, you will need to re-authorize the next time you open Google Play. If that doesn't work, perform an identical wipe on the Google Play Services app.

7. Check the date and time settings

Problems with the synchronization of the date and time can cause the app store to fail. You can check the influence of this factor by simply enabling or disabling the use of network time. This can be done through the system settings in the "Date and Time" section.

8. Uninstall Google Play updates

You cannot delete the Google Play application itself in the standard way, but it is quite possible to get rid of the updates downloaded for it. This will allow you to rollback to the old version of the program, which may be more workable.

You can uninstall updates through the "Applications" section of the settings, where you need to select "Google Play Store" and click "Uninstall updates". Depending on the system shell, this button can be either visible or hidden in an additional menu in the upper right corner.

9. Update Google Play manually

If all of the above methods did not allow you to reanimate the application store, then you should try to install a more recent or even the same version of Google Play manually. In both cases, the application will simply update the current version.

For a manual update, you need to download the Google Play APK file and install it from your smartphone's memory. In the settings, you will need to allow the installation of unknown applications, which the system will ask you about automatically.

10. Delete your Google account and re-authorize

Sometimes re-authorization on your smartphone allows you to restore the work of Google applications. To do it, you need to open the section "Users and Accounts" in the smartphone settings, select a Google account and delete it from the device.

Further, when entering Google Play, the service itself will offer to log in by typing your email address and password.